Privacy Policy

A legal disclaimer

Willowcrest Serenity Homes is committed to protecting the privacy and confidentiality of every individual who visits our website or submits information through our online forms. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

Name
Phone number
Email address
Application or intake information submitted through our online forms
Any additional information you choose to share with us

B. Automatically Collected Information

When you visit our website, certain data may be collected automatically, such as:

IP address
Browser type
Device information
Pages visited
Time spent on the site

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use the information we collect for purposes including:

Reviewing and processing sober living applications
Communicating with you regarding your inquiry or application
Providing information about our services
Improving our website and user experience
Maintaining safety, compliance, and operational records
Responding to legal requests when required

We do not sell or share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

We take privacy seriously and use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no online transmission or storage system can be guaranteed 100% secure.

4. Sharing of Information

We may share information only in the following situations:

With your consent
With service providers who help us operate our website or process applications (e.g., secure form tools, email systems)
When required by law, court order, or regulatory obligation
To protect the safety of our residents, staff, or community

We do not share information with treatment centers, referral partners, or outside agencies unless you authorize it or it is required for safety or compliance.

5. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

Improve site functionality
Analyze website traffic
Enhance user experience

You can disable cookies through your browser settings if you prefer.

6. Links to Third‑Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

7. Your Rights

Depending on your location, you may have rights such as:

Accessing the personal information we hold about you
Requesting corrections
Requesting deletion of your information
Withdrawing consent for communication

To make a request, contact us using the information below.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

Willowcrest Serenity Homes

Email: info@willowcrestserenityhomes.com

Phone: 209-210-2639